What is Virtual Care
A health care appointment with the NP using the computer or your phone to see and speak to each other
A health care appointment with the NP using the computer or your phone to see and speak to each other
A health care appointment with the NP using the computer or your phone to see and speak to each other
Anyone can have a visit with a Nurse Practitioner (NP). You do not need a referral from a physician.
We are available after hours, on weekends, and on holidays.
We are happy to answer any questions you have. If we are unable to help we will do our best to get you to the right person and/or place.
Online Care is Safe and Effective
A health care appointment with the NP using the computer or your phone to see and speak to each other
A health care appointment with the NP using the computer or your phone to see and speak to each other
Studies have shown that virtual care promotes continuity of care, decreases the cost of care, and improves patient self-management and overall clinical outcomes. (Agboola,S. & Kvedar, J. 2016, ARHQ)
VIRTUAL CARE IS NOT FOR EMERGENCIES
IF YOU ARE HAVING TROUBLE BREATHING, THINK YOU ARE HAVING A HEART ATTACK OR STROKE, ARE BLEEDING, OR ARE PR
Studies have shown that virtual care promotes continuity of care, decreases the cost of care, and improves patient self-management and overall clinical outcomes. (Agboola,S. & Kvedar, J. 2016, ARHQ)
VIRTUAL CARE IS NOT FOR EMERGENCIES
IF YOU ARE HAVING TROUBLE BREATHING, THINK YOU ARE HAVING A HEART ATTACK OR STROKE, ARE BLEEDING, OR ARE PREGNANT PLEASE GO TO THE CLOSEST EMERGENCY DEPARTMENT
Your privacy is very important. All your data is encrypted and stored securely in Canada (CHS, 2019; Insig, 2019)
Why Virtual Care
A health care appointment with the NP using the computer or your phone to see and speak to each other
Why Virtual Care
Increases access to care
Minimizes stress of having to get to a health care provider
Tailored to patients’ needs and
Greater access to specialized care
Reduce travel times
Shorten wait times
Improve access to care for people with mobility issues or people who are unable to get time off work
(Canada Health Infoway, 2019; Ontario Telemedicine Network, 2019)
How Does It Work
Click the "Book a Health Care Appointment" Button
Choose the Type of Appointment You Would Like to Have
Choose the Type of Appointment You Would Like to Have
This link will take you to the secure website for you to register as a patient and book a health care appointment.
Choose the Type of Appointment You Would Like to Have
Choose the Type of Appointment You Would Like to Have
Choose the Type of Appointment You Would Like to Have
You can book virtual visits (video or phone) and in person visits for medical issues.
Identify who the visit is for
Select a practitioner
Select the closest reason for your visit from the list
Choose the time of your appointment
Sign up to create your account
Pay For Your Visit
Choose the Type of Appointment You Would Like to Have
Answer the Medical Questions We Send to You
You have to do this in advance so that we can send your medical chart and the link for the video conference.
Also, this confirms your home or in clinic appointment.
Answer the Medical Questions We Send to You
Answer the Medical Questions We Send to You
Answer the Medical Questions We Send to You
We want to hear your story. Tell us in your own words what is going on.
Notifications and Reminders
Answer the Medical Questions We Send to You
Notifications and Reminders
We will send you an email and text message with the link to open the video conference. As well as a reminders 15 minutes and 5 minutes before your appointment.
Your Appointment
Answer the Medical Questions We Send to You
Notifications and Reminders
Click the secure link that was sent to you by email ad text and a log in screen opens. If you are using an iPhone you will need to download the free app (tiahealth). Now we can see and talk to each other to find out whats going on and what we can do to help.
What Happens
Medications/Prescriptions
A copy of your note is sent to you
Medications/Prescriptions
Prescriptions are faxed directly to the pharmacy you choose.
Referrals
A copy of your note is sent to you
Medications/Prescriptions
Medically necessary referrals are faxed directly.
A copy of your note is sent to you
A copy of your note is sent to you
A copy of your note is sent to you
Documents such as sick notes, a copy of your medical note, and your invoice/receipt are sent directly to you by email. Your documents are also available on your dashboard for you to access any time you login.
Lab Tests, X-rays, and Ultrasounds
Lab Tests, X-rays, and Ultrasounds
A copy of your note is sent to you
Requisitions for lab tests , X-rays, and ultrasounds are sent directly to the lab or X-ray facility you choose.
Following Up and Goodbye
Lab Tests, X-rays, and Ultrasounds
Following Up and Goodbye
Your plan of care will be reviewed including any follow up instructions. We will always recommend that you let your primary care provider know about this visit and what happened.
Feedback
Lab Tests, X-rays, and Ultrasounds
Following Up and Goodbye
You will be asked to rate your visit once you have hung up.
We love to hear about what we did well and what we need to work on. There is a feedback section on this website for you to leave any comments.